Contact support
Email contact@forslack.io. Include your permanent .myshopify.com domain, what you were trying to do, and the approximate time the issue occurred. We aim to respond within two business days.
Installation and access
Answer Engine Ready requests read-only access to products and store content. If the app asks you to reconnect, open it from Shopify Admin and follow the on-screen connection steps.
Plans and billing
Plans are selected, approved, and billed through Shopify. Open Billing inside the app to view your current access or choose a plan. Answer Engine Ready does not collect payment-card details.
Scans and reports
Scans run in the background and can take several minutes. If a scan remains queued, a report does not arrive, or an export fails, send the affected scan time and the message shown in the app to support.
Privacy and deletion
Review our privacy policy for data-handling details. Account deletion is available from Settings in the app. Shopify privacy requests are also processed through Shopify’s required workflows.